Shipping Policy

At The Aum Studio Private Limited, we are committed to delivering your orders quickly, safely, and efficiently. Our shipping policy outlines everything you need to know about our shipping timelines, charges, and order handling process.

Order Processing

All orders are processed within 2 to 3 business days after you receive your order confirmation email. Orders placed on weekends or holidays will be processed on the next working day. During high-demand periods, processing times may be slightly extended. You will receive a notification when your order has been shipped.

Shipping Time

Once dispatched, the delivery timeline depends on your location:

• Metro Cities: 3 to 5 business days

• Non-Metro Areas: 5 to 7 business days

• Remote or Out-of-Service Locations: 7 to 10 business days

Please note that these timeframes are estimates and may vary due to courier delays, weather conditions, or unforeseen issues beyond our control.

Shipping Charges

We offer free shipping on all prepaid orders above ₹999 within India. For orders below this amount or for cash on delivery (COD), standard shipping charges may apply and will be displayed at checkout.

Order Tracking

Once your order is shipped, we will send you a tracking number via email or SMS. You can use this number to monitor your shipment’s status directly through the courier’s website or tracking portal.

Delivery Partners

We work with reliable delivery partners to ensure your order reaches you in the best possible condition. However, The Aum Studio Private Limited cannot be held responsible for delays caused by third-party courier services.

Address Accuracy

Please ensure that your shipping address and contact details are complete and accurate. We are not responsible for orders delayed or returned due to incorrect or incomplete address information.

Delayed or Lost Packages

If your order is significantly delayed or appears to be lost in transit, please reach out to our support team at info@tutoday.com with your order number. We will investigate and assist you in resolving the issue.

International Shipping

At this time, we do not offer international shipping. Orders can only be delivered within India.